Lessons for Radiologists Beyond Service Recovery

List Price:$28.00 MEMBER Price:$0.00 MIT Price:$0.00

Earn AMA PRA Category 1 Credits^TM

ACR Members are encouraged to successfully complete this FREE online, journal-based, reading activity to receive CME credits.

Expires 07/23/2018

Credits CAT1:1.0, COP:1.0, SACME:1.0

Tag(s) EDU Education, HP Health Policy/ Management/ Infomatics, PI PI CME

Description

Antiservice Within the Medical Service Encounter: Lessons for Radiologists Beyond Service Recovery (JACRCME2015_12)

Approved for 1 AMA PRA Category 1 Credit^TM

Credits awarded for this enduring activity are designated "SA-CME" by the American Board of Radiology (ABR) and qualify toward fulfilling requirements for Maintenance of Certification (MOC) Part II: Lifelong Learning and Self-assessment.

ACR Members are encouraged to successfully complete this FREE online, journal-based, reading activity to receive CME credits. ACR Members will NOT be charged, but must go through the shopping cart, click SUBMIT ORDER, and then open the "My Learning Dashboard" page and click on "My Pending Activities" to access the activity.

Overview

This journal-based activity presents current content to encourage readers to think critically about issues in radiology and the broader field of medicine; to provide radiologists insight into improved practice and management techniques that will improve their practices; and to encourage radiologists’ participation in practice management, organizational, and policy-related activities. Readers complete the activity by reading a peer-reviewed article, reviewing references, and then responding to a minimum of five self-assessment questions online.

Learning Objectives

Upon completion of this activity, the reader will be able to:

1. Recognize service failure and antiservice manifestations within radiology patient care.
2. Integrate potential service recovery solutions and checkpoints to assess for antiservice.
3. Advocate for the radiologist to be an integral leader in the service delivery experience.

Accreditation Statement

The American College of Radiology (ACR) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation Statement

The American College of Radiology designates this journal-based CME activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
CME Released: 07/24/2015 CME Expires: 07/23/2018

Hardware/Software Requirements for Online Claiming
This web-based CME activity requires a version 4.x web browser or newer and is best experienced using a current generation browser such as Internet Explorer 5.5/6.0 or newer. The required reading materials can be viewed online using Adobe® Reader® available at https://www.adobe.com/.